What I do for Chick-fil-a

Since Steven M Russell asked...

I am a manager (in general). Most stores have a General Manager in addition to an Owner/Operator. My owner/operator has a team management approach where we all have certain responsibilities in addition to the general task of running the store to the best of our abilities making sure the quality of the food and the experience exceeds the guests' expectations.

I am currently in charge of the Accounts Payable and Catering business we do. Other things that rotate include inventory and truck orders, kitchen supervision, and maintenance of the facility.

Now, as I hope to one day be an operator myself, I am doing all the extras that I can in order to be noticed by those at home office who will need to know me. I have been a Grand Opening Trainer for 4 units (travelling) to these units to help for 1-2 weeks as we model the behavior and teach new employees the Chick-fil-a way. I have been to Fredericksburg, VA, St. Petersburg, FL (this was the first store operated by a grandson of founder S. Truett Cathy), Owasso, OK, and now Madison, GA.

In late November I will likely be working a grand opening in Oklahoma City, OK but as a marketing grand opener rather than a grand opening trainer in operations.

I will also likely work the 1st Chick-fil-a Bowl on December 30 at the Georgia Dome (formerly, or formally if you are in Jeff Rushing's wedding announcement) the Chick-fil-a Peach Bowl, where last year I won 1st place in sandwiches sold during the Fanfest and came in third on my floor (as well as third overall) in sales in the dome during the game.

I have a degree in Communications (Advertising/Public Relations) and that should be a helpful tool as I continue to learn and do for the 2nd highest volume chicken chain in the USA (and we're closed on one of the 3 highest revenue-producing days!)